Paulina Ugbede
As a Virtual Assistant and Customer Service Representative,my aim is focusing on making our programs engaging and smooth for kids and teens. I help manage schedules, coordinate projects, and keep everything organized so that students have a great experience. When students or parents have questions or need help, I’m there to ensure they get quick and friendly support.
I’m also always thinking about how we can make things even better for our students, finding new ways to keep learning fun and accessible. My goal is to make sure every student feels supported and excited about their journey with us.
Welcome onboard!
Personal Information
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E-MAIL ADDRESS admin@instructorhome.tech
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WEBSITE instructorhome.com
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ADDRESS Lagos, Nigeria
About Our Virtual Assistant
I’m Paulina Ugbede, a Data Entry Specialist and Executive Virtual Assistant with over five years of experience. My passion lies in helping others by bringing precision, efficiency, and a personal touch to everything I do. Whether it’s managing complex datasets or providing seamless administrative support, I thrive on solving problems and finding innovative ways to improve processes.
I hold a degree in Religious Education, which honed my critical thinking and communication skills. To enhance my capabilities, I upskilled with Instructor Home, where I expanded my expertise in tools like Zoho, Salesforce, email automation, calendar scheduling, CRM management, lead generation, and customer support techniques. This training ensures I’m always ready to tackle new challenges and deliver high-quality results.
At the heart of my work is a commitment to making every interaction positive and every project successful.
Experience Overview
Throughout my career, I have accumulated a wealth of experience across diverse roles, each contributing to my professional development. I began my journey as an Educator with Teach for Nigeria, where I was dedicated to teaching and empowering students in underserved communities. This role enhanced my communication and leadership skills and fueled my passion for education and social impact.
I then transitioned to a Data Entry Specialist position at Sweet Home Georgia, where I managed data entry tasks with precision and efficiency. My attention to detail and strong organizational skills were crucial in maintaining the accuracy of extensive datasets, contributing significantly to the team’s success.
Currently, I thrive as a Data Entry Specialist and Virtual Assistant at Instructor Home. In this role, I oversee large datasets and provide essential support through scheduling, project management, report writing, and various administrative tasks. My commitment to excellence drives me to find innovative solutions that boost productivity and positively impact our team and the students we serve.
Over the course of my career, I have actively pursued professional development, obtaining multiple certificates that have significantly advanced my skills and expertise. These certifications have confirmed my proficiency and empowered me to excel in my roles. They have provided me with up-to-date tools and techniques in data management, customer service, and virtual assistance, enabling me to remain at the forefront of industry trends and consistently achieve outstanding results. Each certificate reflects my dedication to continual learning and my commitment to delivering exceptional performance.
Work Ethic
I am driven by a strong sense of integrity, dedication, and an unwavering commitment to excellence. My focus is on delivering exceptional results, with meticulous attention to the details that truly matter. I thrive in team settings, valuing clear communication and collaboration to achieve shared goals. I see challenges as chances to innovate and evolve, and I am deeply committed to continuous learning, always aiming to bring new perspectives and effective solutions to every task.
